Clients spend money with the vendor who meets their needs. Staff expend effort for the manager who meets their needs.

Managers have agendas; often are unaware of staffs' needs or are apathetic.  Over time, unmet needs accumulate.  Staff push back: "You don't care about my needs; I don't care about your goals."  That's disengagement.

Engagement (discretionary effort) is measured by the Productivity Index (PI) - the ratio of payroll to revenues.  Certified managers control that analytic.  Higher individual output means fewer staff are needed for the work at hand.  Payroll costs decline. Profit rises.

• Most firms only manage Buckets 1 & 2 (margins and expenses). Bucket 3 generates as much profit as buckets 1 and 2 - when managed with our System. 

• System components include The Third Bucket of Profit Certification, assessment and development instruments and expert consulting.

• Investment in the System is a small fraction of additional profits accruing to clients who institutionalize the Diaplan system. 

• See client list: www.diaplanonline.com